Terms & Conditions

• Program: On Time Home Experts appointment & service messages.
• Message types: appointment confirmations, reminders, technician arrival updates, estimates, invoices, payment receipts, and replies to customer questions.
• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out at any time. Reply HELP for help. Support: (972) 433-9636, contact@ontimehomexperts.com.
• Carriers are not liable for delayed or undelivered messages.
• Consent to receive text messages is not a condition of purchase.
• We do not share your mobile number or SMS consent with third parties for marketing.
• Our handling of your personal information, including text messaging consent, is described in our Privacy Policy.

Services are provided in the Dallas–Fort Worth area. Appointment times shown to you are arrival windows, not exact start times; the technician will arrive within the stated window. Traffic, weather, and prior job overruns may affect arrival time, and we will keep you informed of any significant delay.

You can reschedule or cancel your appointment by calling us at (972) 433-9636. Please give us as much notice as possible so we can offer the slot to another customer. Deposits, if collected, may be subject to our cancellation policy explained at the time of booking.

Estimates are valid for the period stated on the estimate. Invoices are due per the terms printed on the invoice. For your security, card payments and deposits are processed by our office team or our payment provider, Stripe. We do not collect full card numbers in the App.

Our handling of your personal information is described in our Privacy Policy, which is incorporated here by reference.

We may update these Terms & Conditions from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated terms.

If you have questions about these Terms & Conditions, please contact us: