Privacy Policy

We collect information in the following ways:

Information you provide

• Customer information: Full name, phone number, email address, and service address (street, city, state, ZIP code) when you submit a lead form, request a quote, or book an appointment through us, our advertising, or our website.
• Account information: For team members and staff who use the App, we collect name, email, role, phone number, and profile details provided during invitation or registration.
• Booking details: Requested service type, preferred appointment date and time, and any notes you share about the service you need.
• Messages: The content of messages you send us through Facebook Messenger, Instagram, SMS, WhatsApp, or other channels when you contact us about scheduling or quotes.
• Payment information: When you make a payment, card details are collected and processed by our payment provider, Stripe. We do not store full card numbers on our servers.

Information collected automatically

• Lead source data: When you reach us through an online advertisement (for example, a Facebook or Instagram lead ad), we receive information from the ad platform such as your name, phone, email, and the campaign or ad that brought you to us, in accordance with that platform's terms.
• Usage and device data: We log basic technical information such as device type, operating system, app version, and approximate location derived from your service address for dispatch and routing purposes.

• To schedule, confirm, and complete your requested home-service appointment.
• To communicate with you about your appointment, including reminders, confirmations, and follow-ups via SMS, phone, email, or messaging platforms.
• To generate estimates, invoices, and process payments for services rendered.
• To assign the appropriate technician based on location, availability, and service type.
• To improve our services, customer support, and AI-assisted scheduling and communication tools.
• To manage our team, including assigning staff to jobs and tracking job completion.
• To comply with legal obligations and protect against fraud.

On Time Home Experts sends appointment confirmations, reminders and scheduling updates by text to customers who have agreed to receive them. Message frequency varies, typically 1–5 messages per appointment. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help, or call (972) 433-9636.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information listed in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile phone numbers and SMS consent collected by On Time Home Experts Enterprises LLC will never be shared with third parties or affiliates for marketing or promotional purposes.

We do not sell your personal information. We share it only as described below:

• Service providers: We share data with third-party platforms that help us operate — including Stripe (payments), Meta/Facebook and Instagram (ad lead delivery and messaging), Twilio (SMS and WhatsApp messaging), and our scheduling system. Each provider processes data under its own privacy policy.
• Assigned technicians: Your name, phone, and service address are shared with the technician assigned to your job so they can reach you and perform the service.
• Legal compliance: We may disclose information when required by law, court order, or to protect the rights, property, or safety of our company, our customers, or others.

We retain your personal information for as long as necessary to provide services and comply with legal, accounting, or reporting requirements. Customer and job records are typically retained for the duration of the business relationship and for a reasonable period thereafter for warranty, support, and tax purposes. You may request deletion of your data as described in Section 6.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention obligations.
• Opt-out: Opt out of receiving marketing or non-essential communications by replying STOP to any message or contacting us.
• Withdraw consent: Withdraw any consent you previously gave to data processing where applicable.

To exercise any of these rights, contact us at the details in Section 12. We will respond within 30 days.

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment card data is handled exclusively by Stripe, which is PCI-DSS compliant. No method of transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

Our services are intended for adults. We do not knowingly collect personal information from children under 13 (or the equivalent minimum age in the relevant jurisdiction). If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

The App integrates with the following third-party services, each governed by its own privacy policy:

• Stripe — Payment processing. stripe.com/privacy
• Meta / Facebook — Lead delivery and Messenger messaging. facebook.com/privacy/policy
• Instagram — Lead delivery and direct messaging. Covered under the Meta privacy policy.
• Twilio — SMS and WhatsApp messaging. twilio.com/legal/privacy
• Google — Advertising, maps, and analytics services. policies.google.com/privacy

We are not responsible for the privacy practices of these third parties. We encourage you to review their policies.

If you access the App from outside the United States, your information will be transferred to and processed in the United States. By using the App, you consent to such transfers in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Material changes will be communicated within the App where feasible.

If you have questions, requests, or concerns about this Privacy Policy or your personal information, please contact us:

See also our Terms & Conditions.